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3,000+
INSTALLATIONS
COMPLETED
20+
YEARS OF
EXPERIENCE
1M+
SQUARE FEET
INSTALLED
Already worked with us? This page is for you.
Let's protect what we've built together.
SURFACES DON'T FAIL ALL AT ONCE, THEY FAIL QUIETLY.
Small issues compound. By the time they're obvious, they're expensive. These are the most common problems we find on sites — all easier and cheaper to fix early.
STANDING WATER
Inadequate drainage is the #1 cause of premature breakdown and can void your warranty.
SURFACE WEAR
Entry points, slide exits, and swing zones wear fastest. Granule loss accelerates without recoating.
ADA SETTLING
Uneven transitions at accessible pathways create trip hazards and compliance exposure.
EDGE SEPARATION
Edges pulling away from borders let moisture underneath — minor early, major late.
GRANULATION & FADING
Entry points, slide exits, and swing zones wear fastest. Granule loss accelerates without recoating.
SMALL REPAIRS GONE BIG
Sunken sections and large cracks require certified repair. Waiting turns a repair into a replacement.
Caught early, most of these are quick and inexpensive. Caught late, they're not.
IS MY ISSUE A DIY FIX,
OR IS IT A MEAK CALL?
Most things you'll ever notice on your surface are things you can handle yourself with the right materials and 20 minutes. Use this guide to figure out which category you're in before reaching out.
HANDLE IT YOURSELF
Routine maintenance — no call needed
-Routine sweeping, rinsing, hosing off
-Stain removal (urine, blood, mold, gum, grease) — follow cleaning guide
-Scuff marks and surface discoloration
-Snow removal with plastic shovel
-Minor surface fading or dullness
-Leaves or debris stuck in textured areas
Use the Care Guide on this page. No kit required — just the right technique and cleaning products.
USE YOUR REPAIR KIT FIRST
Complete MEAK Owner Training, request kit, repair
-Small surface void or divot (smaller than a dinner plate)
-Minor crack not caused by base movement
-Isolated granule loss in low-traffic area
-Small edge lift at a border (not at ADA transition)
-Surface wear at a single high-traffic spot
Complete our Owner Training videos and submit a photo for review. We'll triage within the week. If it's a DIY-appropriate repair, we'll set you up with a matched repair kit — kits are available for purchase, and warranty-eligible customers may qualify for a kit at no charge depending on the repair.
CALL MEAK
Don't attempt — contact us first
-Sunken or uneven areas anywhere on the surface
-Cracks larger than a dinner plate or growing over time
-Standing water that doesn't drain within 24 hours
-Edge separation at ADA transitions or accessible paths
-Surface that fails a safety or compliance inspection
-Any issue you suspect is caused by drainage or base failure
-Roller coat — matched product and technique required
These require assessment before any repair attempt. A DIY patch over a drainage or base issue will fail — and may cost more to fix.
DIY
WE WANT TO EQUIP YOU.
Minor repairs don't require a service call — they require the right technique and matched materials. Our Owner Maintenance program gives you both. Certified owners stay proactive, keep their warranty intact, and aren't dependent on a service schedule to address small issues as they come up.
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WATCH OUR TRAINING VIDEOS
Four short videos covering triage, surface prep, repair application, and quality check
SUBMIT A PHOTO
Send us a photo of the repair area. We confirm it's a DIY-appropriate repair before you touch it
PURCHASE YOUR KIT
We ship matched repair materials — correct color, correct binder — specific to your surface. Priced well below the cost of a service call.
COMPLETE THE REPAIR
Follow the kit instructions. Secure the area — keep children off overnight until fully cured. Submit a follow-up photo when done.
WARRANTY STAYS INTACT
Repairs completed through this process remain fully covered under your MEAK warranty
WHO THIS IS FOR
-School and daycare facilities staff — handle minor repairs between seasons without waiting on a service call
-Park district maintenance crews — managing multiple surfaces across sites
-HOA and property managers — reduce service call costs on minor recurring issues
-Any owner who wants to be self-sufficient and keep their warranty intact while doing it
WHAT OWNER TRAINING COVERS
-How to identify what type of damage you have — and what's causing it
-Surface preparation: why most DIY repairs fail and how to avoid it
-Curing time and security: repairs require overnight curing — the area must be blocked off and kept off-limits to children until fully dry (typically 8–12 hours minimum)
-What a quality repair looks like — and when to stop and call us instead
-Routine maintenance practices that prevent repairs from being needed
WHY THE PHOTO REVIEW STEP MATTERS
Not every crack is a DIY crack. Some look minor but trace back to drainage movement or base failure — and patching them without addressing the cause means doing the repair twice. Our 2-minute photo review catches these before you spend time and material on a repair that won't hold.
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It also protects your warranty. A repair that looks right but used the wrong binder or skipped surface prep can cause bonding failure. We'd rather catch it early.
IN-PERSON TRAINING
Periodic hands-on training sessions for facilities managers, park district staff, and multi-site operators. Ideal for teams managing multiple surfaces who want certified in-house repair capability.
-Half-day format on a live surface or our demonstration site
-Small group sessions — hands-on, not a lecture
-Completion earns MEAK Certified Owner Maintenance status
-Session fee credited back on first kit order
-Contact us to get on the schedule for the next session
TRAINING
GET A MATCHED REPAIR KIT- SHIPPED DIRECTLY TO YOU
Once you've completed Owner Training and we've reviewed your photo, we'll set you up with a matched repair kit for your specific surface — correct EPDM color, correct binder, correct tools. Kits are sold directly and priced to make a DIY repair significantly more cost-effective than scheduling a service call.
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The bigger advantage:
you can get it fixed this week instead of waiting on our schedule. For minor repairs, a kit is almost always the faster path.
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Kit includes:
matched EPDM granules · binder compound · basine bristle brush · mixing instructions · surface prep guide
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Still under warranty?
Reach out and describe your repair — depending on the nature of the issue and the age of your install, you may qualify for a kit at no charge. We review these case-by-case after seeing photos. It's worth asking before scheduling a service call.
COMING SOON:
4 VIDEOS. 20 MINUTES.
YOU'RE CERTIFIED.
Watch these before attempting any repair. Each video is short and specific —
filmed on real surfaces with real materials.
VIDEO 1
What Kind of Damage Do I Have?
The triage video. Covers the difference between normal wear, DIY-appropriate repairs, and issues that need a professional assessment. Watch this first — it may save you the trouble of a repair that won't solve the problem.
VIDEO 2
How To Prep A Repair Area
The step most DIY repairs skip — and why they fail because of it. Covers cleaning, drying, cutting edges, and prepping the surface so your repair material actually bonds and stays.
VIDEO 3
Mixing & Applying Repair Material
Exact ratios, tools, timing, and technique for applying poured-in-place repair compound. Covers how to blend granule color, work in sections, and achieve a finish that matches the surrounding surface.
VIDEO 4
Curing, Security, &
What A Good Repair Looks Like
How to evaluate your finished repair and what to watch for afterward. Covers required curing time (typically overnight — the area must be secured and kept off-limits to children until fully cured), how to block the repair area, and the signs that tell you to stop and call us before proceeding.
GET US INVOLVED BEFORE PLANS ARE FINAL.
Most surface problems we're called in to fix were created before the first rubber was poured. Site prep and drainage decisions made early — or skipped — determine how your surface performs from day one.
SITE & DRAINAGE REVIEW
BASE & SUB-BASE GUIDANCE
ADA TRANSITION PLANNING
CONTRACTOR COORDINATION
We review your site plan to confirm grades and drainage flow before any work begins. Pooling water, edge heave, and premature breakdown almost always trace back to this step.
What goes under the rubber matters as much as the rubber itself. We advise on base depth, compaction, and materials to ensure the finished surface holds up the way it should.
Transitions at borders, paths, and footings require precise elevation coordination. Catching these in the design phase is far easier than fixing them after the fact.
We align with your GC, landscaper, or equipment supplier on sequencing and specs before anyone breaks ground. One early conversation prevents a lot of problems later.
MOST COMMON SITE & PREP MISTAKES:
ALL PREVENTABLE
X Inadequate slope — water has nowhere to go
X ADA transitions not coordinated with path grades
X Base too shallow or not compacted properly
X Surface poured before drainage is confirmed
X Edge borders set at the wrong height
X Equipment footings not accounted for in layout
CARE GUIDE
WHAT YOUR SURFACE NEEDS, AND WHEN.
Rubber surfacing is low-maintenance, not no-maintenance. Follow these guidelines to protect your warranty and keep your surface performing as designed.
ROUTINE CARE
Daily & Weekly
-Remove leaves, debris, and organic matter — keeps drainage clear and prevents staining
-Use a soft broom or leaf blower; never metal rakes or brushes
-Clean pet waste immediately
-Rinse pool chemicals, sunscreen, and food spills
Annual Inspection
-Check drainage, water should flow away from the surface, not pool
-Look for granule loss, fading, or texture changes
-Inspect edges, curbs, and ADA transitions for separation or lifting
-Document issues with photos; call us if anything looks off
The Rule: When you see something, act on it. A small edge separation caught today is a 30-minute repair. The same issue ignored for two seasons may require full section replacement.
CLEANING & STAINS
General Cleaning
-Rinse with a garden hose or sweep with a soft broom for routine upkeep
-Mild detergent and warm water for spills and soiling
-Pressure wash 1–2x per year at 1,500–2,000 PSI max
-Hold nozzle at least 12 inches from surface; use wide fan spray
Stain Removal
-Blood, urine, mildew: 1 part white vinegar to 3 parts water — apply, wait 15 min, scrub with soft brush, rinse
-Oil or grease: Degreasing agent, scrub gently, rinse promptly
Algae or mold: Same vinegar solution — safe for binder, effective on organics
-Chewing gum: Freeze with dry ice, remove carefully
-Graffiti: Soft brush and mild detergent; spot-test any product first
Never Use: Bleach, solvents, gasoline, or acid-based cleaners. These break down the urethane binder and will void your warranty.
ROLLER COAT
Why It Matters
UV exposure breaks down the polyurethane binder over time — causing granule loss, fading, and surface brittleness. A roller coat restores UV protection, stops granulation, and rejuvenates color. It's the most effective preventive maintenance you can do.
Schedule
-Recommended every 5–7 years depending on use level and surface condition
-High-traffic sites (schools, busy parks) typically need it closer to 5 years
-Light-colored surfaces: Aliphatic urethane (Extreme-10) — superior UV resistance, won't yellow, 10-year warranty
-Medium/dark surfaces: Aromatic urethane (Super-7) — 7-year warranty; minor yellowing may occur initially and fades with traffic
-We assess condition first and only recommend when it's genuinely due
Think You're Due for a Roller Coat? We assess the surface first, then recommend the right product for your color and conditions. No guesswork.
WINTER
Schedule
-Plastic shovel only — metal tools scratch and gouge the surface
-Clear snow promptly to prevent ice formation
-No metal-bladed snow blowers on the surface
-Keep drainage areas clear before snow accumulates
Drainage Year-Round
Rubber surfacing handles freeze-thaw cycles well — far better than concrete. But standing water that freezes beneath or around the surface causes long-term damage. Proper grading and drainage before and during installation is your best protection.
-Clear drains near the play area before winter
-Inspect in spring for frost heave or settling
-Site drainage changes after install can affect warranty coverage
No De-Icing Chemicals: Avoid salts and chemical melt products. They degrade the urethane binder. Use sand for traction instead.
WHEN TO CONTACT US
You Can Handle
-Regular sweeping, rinsing, and cleaning
-Stain treatment per the guidelines above
-Snow removal with a plastic shovel
-Monitoring and documenting surface changes
Call MEAK For
-Sunken or uneven areas — likely a drainage or base issue
-Extensive granulation — binder nearing end of cycle
-Large cracks or tears — require matched materials and proper prep
-Edge separation at curbs, borders, or transitions
-Roller coat application — product matching and technique matter
-Any repair where you're unsure — wrong materials void warranties
When in doubt, call first. Most issues we evaluate are either simple to address or important to catch early. Sunken sections, drainage failures, and extensive granulation are all significantly cheaper to fix in the season they first appear.
A YEAR IN THE LIFE OF YOUR SURFACE.
SPRING:
RESET & INSPECT
-Full pressure wash (max 2,000 PSI)
-Inspect for freeze-thaw damage
-Clear all drainage areas
-Address repairs before heavy use
-Schedule roller coat if 5+ years out
SUMMER:
HIGH USE SEASON
-Weekly sweep in high-traffic zones
-Clean up spills and pool chemicals
-Monitor wear at entry points and slides
-Keep drainage clear
FALL:
PREP FOR WINTER
WINTER:
PROTECT & MONITOR
-Remove leaf buildup frequently
-Clear and confirm all drainage
-Final pressure wash before freeze
-Document issues for spring
-Plastic shovel only for snow
-No metal tools, no de-icers
-Keep drainage clear of ice
-Light use is fine; monitor for changes
FIND YOUR NEXT STEP.
Every surface situation is different. Pick the one that fits.
READY FOR A ROLLER COAT?
"Surface looks good but it's been a few years..."
A roller coat every 5–7 years restores the urethane binder and protects against UV degradation. We assess condition first — you only pay for what's actually needed.
-Surface looks faded or dull
-Granules starting to loosen
-5+ years since install or last coat
EXTEND WHAT YOU HAVE
"Warranty is up, things are starting to show wear..."
Out of warranty doesn't mean out of options. Many surfaces can be kept safe and functional with a smart repair and maintenance plan. We'll tell you honestly what's worth doing.
-Warranty has expired
-Minor cracks, edge separation, or wear spots
-Want a regular schedule vs. surprises
PAST THE POINT OF REPAIR?
"I think we may need to start over..."
Some surfaces have run their course. If yours is no longer safe, compliant, or cost-effective to maintain, a full replacement may be the right call. Honest assessment, clear quote — no pressure.
-Significant cracking, sunken areas
-Failed safety or compliance inspection
-Repairs would cost more than replacement
WANT TO HANDLE SMALL REPAIRS IN-HOUSE?
"Our facilities team wants to manage day-to-day repairs..."
We offer training on proper technique and supply matched repair kits — so your staff is working with the right materials, not improvising. Small repairs done right prevent bigger problems.
-Minor cracks or small surface voids
-Touch-up in low-traffic areas
-Facilities staff who want to be self-sufficient
SERVICES
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